Position - Application Support Officer (M/F - 1 Post)

Salary - Up to 800,000 MMK + Increment

Business - Microfinance

Working Days & Hours - Monday to Friday (8:30 AM ~ 5:30 PM)

Location - Mayangone Township

Job Description:

• Assists with configuration and maintenance of database server; co-banking systems; and application tools

• Documents and maintains database configuration change diagrams, and key process information.

• Codes database descriptions and specifies identifiers of database management system in the production and test environments.

• Provide MIS back-end reporting for the business users by executing complex SQL queries in timely manner.

• Tests and corrects errors, and refines changes to the database and application systems.

• Determines and documents database policies, procedures, and standards and application related policies and procedures.

• Performs test and evaluations regularly to ensure database security, procedures, privacy, and integrity.

• Monitors database performance, distribution of records, and the amount of available memory,implements database changes, and updates versions.

• Plans and performs database backup and recovery.

• Performs new system installations, upgrades, and new project testing and implementation from a software application perspective, in coordination with the IT team and outsourced managed services, and specific product vendors.

• Do month end process executions and year-end process executions, system product creations, System parameter set-up.

• Monitors designated applications and takes corrective action to prevent or minimize system downtime.

• Ensures all functions of Co-banking system effectively work with all other applications and operating systems.

• Carry out special tasks at Management's direction

• Prepare process documents, user manuals, policies based on the guidance of the Application support manager.

• Do software trainings and other required IT trainings to the Business users and other related parties.

• Actively involve to the new project implementation related activities.

• Interact with customers and staff at the technical level, as required for database and application issues.

• Other duties as assigned.

Job Requirement

• B.S. in Computer Science, Engineering from an accredited college/university or equivalent work experience.

• Good communication skills in English language. (Written and spoken)

• 1-2 years’ relevant experience in IT systems & Database Administration.

• Experience with HTML, CSS, JavaScript.

• Experience with C# or equivalent Object-Oriented language

• Experience with SQL and demonstrable knowledge of database techniques

• Proven history of self-direction and able to carry out assignments from beginning to completion

• Strong project management skills. PMP: Project Management Professional, CAPM: Certified Associate in Project Management, CSM: Certified Scrum Master will be an added advantage.

• Preferred to have good knowledge about Micro finance related co-banking software systems.

• Experience about report generating tools.

• Sound knowledge about mobile technologies and mobile applications.

• A strong desire to learn from others and also teach others through mentoring and technical leadership

• Must have excellent interpersonal, customer service, organizational, and communications skills.

• Must be a team player.

• Must be fluent in English (speaking and writing)