Position - Front End Developer & Technical Support (M/F - 1 Post)

Salary - Negotiate

Business - Singapore Web Development Company

Working Days & Hours - Remote (8 Hours/Day, 5 Days/Week)

Location - Remote

Key Responsibilities

• Respond to Support Requests
• Monitor and answer technical support emails and helpdesk tickets
• Provide clear, step-by-step resolutions and communicate effectively with clients
• Plugin and Solution Research
• Investigate and recommend suitable plugins or third-party solutions
• Troubleshoot issues and provide workaround options where needed
• Website Testing and QA
• Create and manage staging/testing environments
• Test plugins, themes, and updates before applying changes to live sites
• Documentation and Coordination
• Document resolutions and technical procedures
• Work closely with developers and project managers to escalate or follow up on complex issues

Requirements

• Knowledge and hands-on experience using CMS platforms, including:
• WordPress (including plugin/theme handling)
• E-commerce CMS: Shopify/WooCommerce/Prestashop (product setup, basic store
• configurations)
• Understanding of web hosting environments (e.g., cPanel, FTP)
• Familiarity with troubleshooting and maintaining website functionality
• Assist with basic website updates, landing page edits, and front-end tweaks using HTML, CSS,
• and low-code tools like Webflow or WordPress.
• Help implement UI improvements based on design guidelines or templates.
• Collaborate with the core dev/design team to ensure smooth rollout of site changes.
• Ideal for someone with a good eye for layout, attention to detail, and familiarity with responsive design principles.
• Training and guidance will be provided by eFusion.
• Good research skills to evaluate third-party plugins and tools
• Strong English communication skills (written)
• Strong independent problem-solver, able to pre-empt issues and proactively propose solutions
• Highly effective with time management and able to juggle multiple requests and tasks in a fast-paced environment
• Reliable internet connection