Business - Technology Service Business

Position - Technician Support & Management (M- 1 Post)

Salary - 700,000 MMK ~ 1,000,000 MMK + Year end awards & Quality feedback point

Location - Myaynigong, Sangchaung, Yangon

Working Days & Hours - 9:00 AM ~ 5:30 PM ( 6 Days a Week)

Job Description:

• Providing appropriate solutions to the technical issues faced by the customers.

• Providing customer support services in addition to the technical services.

• Prioritizing and dealing with the issues in a timely manner.

• Installing new operating systems and replacing the old ones if required.

• Executing electrical safety checks to avoid any accidents in the future.

• Keeping track of the customer queries and resolving the issues as early as possible.

• Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.

• Providing correct feedback to customers.

• Preparing technical support team performance reports.

Job Requirement

• Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.

• 3 years of working in a Technical Support Manager or relevant position in the Software Engineering Department.

• Professional certifications such as Linux, Cisco or Unix will be preferred.

• Ability to diagnose hardware and troubleshoot technical issues.

• Solid understanding of remote desktop support applications like Teamviewer, Zendesk or others.

• Good oral and written communication skills.

• Strong technical knowledge in networking systems.

• Strong analytical skills.

• Ability to prioritize and manage tasks.

• Excellent time management and problem-solving skills.

• Exceptional customer service skills.