Position - Boutique Sales Coordinator / Executive (M/F - 1 Post)

Salary - USD 237 ~ USD 394 + Health & Life Insurance+ Monthly Communication Allowance

Business - NGO

Working Days & Hours - Wednesday to Sunday (9:00 AM ~ 5:30 PM)

Location - Bahan Township

Job Description: 

Showroom Administration

• Arrange display of items and replenishment of products and provide recommendations for product display. 
• Monitor and manage inventory, including safe storage after boutique opening hours, and order new items where required. 
• Handle packaging and wrapping products for local deliveries and international shipping. 
• Handle payments, issue invoices and price estimates. 
• Handle the reception process with the finance team and conduct a full quality check on new products prior to reception. 
• Report any maintenance works needed for the Boutique to the relevant team managers. 
• Handle updating all price displays at the boutique and ensure all products are labelled and priced correctly. 
• Handle consignment agreements and the relationship with the artisans/designers. Also, to induct monthly stock checkups on stock levels, handle the reception process of new top ups, provide the artisans/designers with sales analysis and client feedback on their products. 
• Responsible for weekly revenue clearance with finance team. 
• Handle the monthly consignment sales reports at the end of each month to share with the consignors and the finance team. 
• Prepare monthly sales report on buying trends, customer traffic, on-ground stock status, updated stock inventory excel file, and customer feedback, and submit the report to Commercial Manager. 
• Assist the Commercial Manager in developing and arranging the promotional material/s and instore displays. 

Retail Sales, Retail Partnerships, and Events

• Deliver excellent service and ensure a high level of customer satisfaction who comes to Boutique.
• Coordinate with existing partners for consignment and/or events and identify new partners for collaboration
• Lead on TM’s participation in events (commercial, sales, marketing, etc.) by ensuring the logistical arrangements, display management, stock in/out checklist, damage management, and the customer relationship.

Stock Inventory

• Collaborate with Textile team, Jewellery team, Finance team, and Logistics & Inventory responsible person to ensure the stock in and out list and the on-ground stock list.
• Update the inventory list daily and maintain accurate records of inventory movement.
• Handle the monthly stock counts at all concept stores displaying our products.
• Inform to Commercial Manager in the case of stock mismatching or damage or pricing discrepancy.

Customer Relationship

• Ensure the successful sale of new and regular customers by providing excellent customer service.
• Make customers feel comfortable and welcome.
• Explain all about TM work and provide the necessary information about our crafts and products. Also, understand the products on display and their origin including craft practice, materials, care instructions and durability. And communicate that to visitors and customers.
• Handle store and after sale relationship with customers.
• Assist the customers in bespoke orders.
• Respond to customer complaints and concerns in a timely and professional manner in coordination with the Commercial Manager.

Collaborating with Others

• Communicate orders received from customers to relevant team members (textile/handweaving, jewellery and lacquerware).
• Follow up the team in product finishing and assisting Commercial Manager in further customer complaints and consignment cases.
• Handle the official inventory stock count with the finance team.
• Handle shipments for showroom products from start to finish, including getting shipping rates from shipping companies and coordinating pickups.
• Oversee the reception process with the finance team, ensuring all entries are accurate.
• Manage the product/s delivery process to customers and logistical expense process when needed.
• Manage basic financial tasks related to events and sales, including advance requests, expense claims, and the redemption process, ensuring proper documentation and timely submission.

Other Duties

• Develop a plan for attracting new customers in consultation with and support from the Commercial Manager.
• Any other boutique-related tasks assigned by the Commercial Manager or Country Director as required.

Job Requirement

• Bachelor’s degree holder with fluent in English, with a friendly and professional tone.
• Proven previous work experience in retail or sales or similar role. Interest in cultural heritage is plus.
• Excellent organizational and time management skills.
• Attention to detail in ensuring the showroom is well-presented and items are displayed properly.
• Handling multiple customers and restocking efficiently.
• Ability to address customer complaints or requests professionally.
• Ability to work independently as well as collaborate effectively with colleagues across the organization to achieve outstanding results.
• Proficiency in MS Office suite and basic data management tools.
• Ability to work in a collaborative team environment and adapt to changing priorities.
• Commitment to and understanding of Turquoise Mountain’s values and principles.
• Willingness and capability to work weekends, public holidays, and overtime when required.