Position - Customer Service Executive (M/F - 1 Post)

Salary - Negotiate

Business - Mobile Industry

Working Days & Hours - Monday to Friday (9:00 AM ~ 6:00 PM)

Location - Bahan Township

Job Descriptions

• Respond to customer inquiries via phone, email, and messaging platforms
• Identify and solve issues using ethical and professional methods
• Assist with requirement and collaborate with the Operations Team
• Communicate with customers using various channels
• Use our CRM tool to manage customer relationships
• Able to work team work and communication skill
• Able to multitask and system related knowledge

Job Requirements

• Any Bachelor’s degree
• Working Knowledge of CRM & MS Office
• Minimum Two Years of Experience in Telecom or Service Industry
• Hands on experience for creating HMS testing and VOC analysis reports
• Excellence customer service mind-set, good attitude, interpersonal skill and valued teamwork
• Requirement for Basic English (Writing/reading)