𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐌/𝐅 – 𝟏 𝐏𝐨𝐬𝐭)

𝐒𝐚𝐥𝐚𝐫𝐲 – 𝐀𝐛𝐨𝐯𝐞 𝟏,𝟓𝟎𝟎,𝟎𝟎𝟎 𝐌𝐌𝐊 (𝐃𝐞𝐩𝐞𝐧𝐝𝐬 𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞)

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 - 𝐇𝐨𝐭𝐞𝐥

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 – 𝐌𝐚𝐲𝐚𝐧𝐠𝐨𝐧𝐞 𝐓𝐨𝐰𝐧𝐬𝐡𝐢𝐩

𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐃𝐚𝐲 – 𝟔 𝐝𝐚𝐲𝐬 𝐩𝐞𝐫 𝐰𝐞𝐞𝐤

𝐃𝐮𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Ensure that each department delivers a consistently high standard of guest service. Achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.

• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.

• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

• Work alongside all HODs to ensure the smooth running of the day-to-day operations.

• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

• Deputies for the General Manager in his absence and at various meetings & events.

• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.

• Ensure consistent implementation and review of SOPs throughout all Departments.

• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.

• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.

• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.

• Carry out Duty Management shifts as required.

• Conduct regular fire walks and Health & Safety audits.

• Promote a positive employee relations culture through effective communication and regular team meetings.

• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

• Ensure that reasonable care is taken for the Health and Safety, other employees, guests and any other persons on the Hotel premises.

𝐉𝐨𝐛 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Candidate must possess at least a Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/ Administration/ Management or equivalent

• At least 7 year(s) of working experience in the related field is required for this position

• Preferably specializing in Hospitality/Food & Beverage/Restaurant Service or equivalent

• Excellent interpersonal and communications skills, able to liaise with all employees

• Resilient & ability to perform under pressure excellent communications & interpersonal skill