Job Summary:

Implement sales and marketing plan and all activities to meet the established quality objectives of the team.

Study markets, identifies potential customers, reviews competitors' initiatives and achieve competitive

advantages. Contribute and drive to the development of new market/ new product development strategy,

improving the sales performance and productivity through the provision of effective and efficient methods and

strategies.

Job Description:

1. Product/ Market Understanding

- Product Knowledge: Develop a deep understanding of our medical equipment products, specification,

configuration, applications, and competitive advantages.

- Market Analysis: Understand market requirement by conducting market research covering demand,

market size, market share and competitors’ information, etc., for market and product development.

2. Sales Activities

- Sales & Promotion: Prepare and execute daily visit plan to all Government and Private

Hospitals/Clinics, GP and Laboratories, promote products and discuss customers/end-user’

requirements, needs and feedback.

- Customer Inquiry: Address customer inquiries and concerns promptly and professionally.

- Order collection & Stock Check: Perform order collection, order receiving, stock check and ensure

delivery as per procedure.

- Quotations & Contract: Prepare sales quotations, proposals, and contracts under the guidance of

Manager.

- Research and Survey: Conduct research on potential customers and assist in identifying new business

opportunities.

3. Customer Relationship

- Relationship: Build and maintain relationships with healthcare professionals, clinics, hospitals, and

other healthcare institutions.

- Presentation: Conduct training sessions and workshops for customers on the proper use, maintenance,

and troubleshooting of our medical equipment.

- Customer Service: Respond immediately to customer inquiries/ information needs and customers

feedbacks, understand customer needs and recommend appropriate solutions.

- Customer Complaint: Handle customer compliant, collect and investigate accurate information and

perform as per compliant handling procedure.

- Customer Satisfaction: Make sure customers are satisfy with our products and service, collect survey

and review feedback, and act improvement actions and corrective actions as per survey feedback.

4. Collaborate with Internal Teams

- Actively participate and contribute for Tender bid and project.

- Actively participate in workshops, conferences, exhibition, educational events, webinar programs digital

marketing and other marketing activities.

- Attend international and local trade exhibitions, conferences, webinar, and meetings.

- Collaborate with related teams for the meeting with ESP and prepare necessary data for the meeting.

- Collaborate with respective customers and internal teams in concern with post market activities/events

such as product complaints/ recall/ FSCA/AER and pharmacovigilance, and take necessary actions.

5. Reporting

- Record: Maintain accurate and up-to-date customer records, including contact information, and market

information and analysis.

- Analysis Report: Prepare and submit market analysis report including market requirement, market

behavior, market demand, market size, competitor information and product information and submit to

Manager and share to relevant department.

- Job Report: Prepare and Submits daily report, weekly report and monthly report regarding sales and

marketing activities, target achievement, and customers’ feedback to Manager.

Job Requirement

- Exceptional written and oral communication skills

- The ability to work under pressure and to tight deadlines

- Excellent interpersonal skills

- The ability to work on own initiative

- Honesty and reliability

- Attention to detail

- Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet

deadlines

- Discretion and an understanding of confidentiality issues.

Qualifications

- MBBS, B. Pharm, Med Tech, BDS

Experience

- Prefer to experiences in related field