Position - Remittance Operation Manager (M/F - 1 Post)

Salary - Negotiate + Ferry

Business - Corporate Group

Working Days & Hours - Monday to Friday (Sat - WFH) (9:00 AM ~ 5:00 PM)

Location - Mayangone Township

Job Description: 

• Oversee day-to-day remittance operations, including transaction processing, settlement, and reconciliation.
• Ensure all inward and outward remittance transactions are processed accurately and within SLA timelines.
• Liaise with international money transfer operators (e.g., Western Union, MoneyGram, Ria, etc.) and banking partners for smooth operations.
• Ensure compliance with local and international AML/CFT regulations, central bank guidelines, and internal policies.
• Supervise and train operations staff and ensure high levels of productivity and accuracy.
• Monitor system performance and coordinate with IT for system upgrades, troubleshooting, and integration.
• Resolve escalated customer and agent issues promptly and professionally.
• Prepare and submit regulatory reports, including daily, monthly, and quarterly remittance statistics.
• Collaborate with finance to ensure accurate settlement, billing, and reporting.
• Ensure proper documentation, recordkeeping, and transaction security protocols are followed.

Job Requirement

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field (mandatory).
• Minimum 5–7 years of experience in remittance, banking, or financial services.
• At least 3 years in a managerial/supervisory role within remittance or payment operations.
• Strong knowledge of local and international remittance procedures and compliance frameworks.
• In-depth knowledge of remittance platforms, payment systems, and compliance requirements.
• Good command of English (spoken and written).