Position - Service Advisor (M/F - 1 Post)

Salary - Negotiate + Lunch Provided + Ferry

Business - Distribution

Working Days & Hours - Monday to Saturday (8:45 AM ~ 5:30 PM)

Location - Bahan Township

Job Description: 

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Write down Work Order
• Receive phone call and submit an appointment
• Dealing with OM and AOM about repair job
• Update Work Order summary
• Follow up overdue on engine oil and transmission oil)
• Follow up call on repairing after 1 week’s period
• Update new customer lists on database
• Follow up credit customer
• Complain Handling
• Shifting the car to working bay (appointed by AOM and Senior Mechanics)
• Inquire parts and prepare quotation to customer
• Collect deposit and submit on order
• Keep update to customers when repairing car in workshop
• Prepare car return form after finishing on repair

Job Requirement:

• Bachelor’s degree or 3+ years’ service advising experience
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with mechanics, customers and senior management