𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 – 𝐂𝐡𝐢𝐧𝐞𝐬𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐎𝐟𝐟𝐢𝐜𝐞𝐫 (𝐌/𝐅 – 𝟏 𝐏𝐨𝐬𝐭)
𝐒𝐚𝐥𝐚𝐫𝐲 – 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐞 (𝐁𝐚𝐬𝐞𝐝 𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬)
𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐓𝐲𝐩𝐞 – 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠/𝐌𝐚𝐜𝐡𝐢𝐧𝐞𝐫𝐲
𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐃𝐚𝐲𝐬 – 𝐌𝐨𝐧𝐝𝐚𝐲 – 𝐅𝐫𝐢𝐝𝐚𝐲 (𝐒𝐚𝐭𝐮𝐫𝐝𝐚𝐲 𝐰𝐨𝐫𝐤 𝐦𝐚𝐲 𝐛𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐟𝐨𝐫 𝐮𝐫𝐠𝐞𝐧𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬.)
𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐇𝐨𝐮𝐫𝐬 – 𝟖:𝟑𝟎 𝐀𝐌 ~ 𝟔:𝟎𝟎 𝐏𝐌
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 – 𝐁𝐚𝐡𝐚𝐧 𝐓𝐨𝐰𝐧𝐬𝐡𝐢𝐩, 𝐘𝐚𝐧𝐠𝐨𝐧

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Take overall charge of all the enquiries, complaints & requests from clients in any kinds of communications.
• Control the hotline number and Helpdesk email, update all requests into the log issue and Report to Operations Manager.
• Daily morning checks the office situation including cleaning, stationery, pantry, office facilities.
• Deal with subcontractors, including cleaning services, security services, indoor & outdoor services, pest control services.
• Follow up the complaints and coordinate with team members.
• Compose announcements in dual languages with Client approval.

𝐉𝐨𝐛 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭:
• Proficient in Chinese language skills, including reading, writing, speaking, and translation.
• Good command of English in reading, writing, speaking, and listening.
• Strong customer service skills with the ability to work independently and collaboratively within a team.
• Detail-oriented, trustworthy, responsible, and able to maintain accuracy in work.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Good time management skills with flexibility in handling multiple tasks.
• Ability to work under pressure, meet tight deadlines, and solve problems effectively.