Position - Operation Manager (M/F - 1 Post)

Salary - Above 1,000,000 MMK + Transportation Allowance

Busienss - Hotel Business

Working Days & Hours - 6 Days per Week

Location - Mayangone Township

Job Responsibilities

• Ensure that each department (F&B, FO, House Keeping & Security) delivers a consistently high standard of guest service. 
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting to discuss routine operational matters, departmental performance targets and guest feedback.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  

Requirements

• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• Minimum 5 years of Working experience in hotel industry and over 3 years in Management Level.
• Proven experience as Hotel Manager or relevant role
• Understanding of all hotel management best practices, relevant laws and guidelines
• Excellent customer service skills as well as a business mindset