Position - Operation Manager (M/F - 1 Post)

Salary - $ 400 ~ $ 1,000

Business - BPO & E- Commerce

Working Days & Hours - Monday to Friday (9:00 AM ~ 5:00 PM)

Location - Pabedan Township

Job Description: 

• We are seeking a proactive and detail-oriented Client Business Operations Manager to act as a liaison between our clients, payment gateway providers, and technical teams. The ideal candidate will oversee end-to-end operational workflows related to payment integrations and ensure smooth communication, compliance, and fund management.

Key Responsibilities:

• Client Communication & Requirement Gathering:
• Engage with the client’s business teams to understand operational needs, gather requirements, and create detailed client profiles.

Payment Gateway Onboarding:

• Coordinate with payment gateway providers to understand onboarding requirements. Collect and submit necessary documents and data from the client's business team and ensure successful onboarding.

Technical Coordination:

• Share payment gateway credentials and documentation with the client's technical team. Act as a bridge between the client’s tech team and the payment gateway provider to facilitate seamless integration.

Transaction Monitoring:

• Track daily transactions and settlement reports. Collaborate with both the payment gateway and the client tech team to resolve discrepancies and ensure accuracy.

Fund Management:

• Manage and monitor fund movements and reconciliations based on instructions provided by the client's technical or finance teams.

Operational Support:

• Handle all ongoing operational communications between the client’s technical team and the payment gateway, including escalations, issue resolutions, and process improvements

Job Requirement

• Bachelor’s degree in Business Administration, Finance, IT, or a related field.
• Minimum 3 years of experience in business operations, client relationship management, or payment gateway industry.
• Proficiency in English (both verbal and written) with excellent communication skills.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, and data analysis) and other MS Office applications.
• Experience coordinating between technical and non-technical teams, with strong problem-solving and multitasking abilities.
• Detail-oriented, organized, and able to manage multiple priorities under tight deadlines.
• Auditing experience a benefit not required