Position - Operations Manager (M/F - 1 Post)

Salary - 1,000,000 MMK ~ 1,500,000 MMK + Accommodation + 3 Meals per day + Service Money

Business - Hotel

Off Day - 4 Days per month

Location - Kalaw

Job Description: 

Operations Management:

• Oversee all hotel departments to ensure operations run smoothly.
• Monitor daily activities, ensuring all departments meet established service standards.
• Conduct regular inspections of rooms, public areas, and facilities to ensure cleanliness, functionality, and compliance with safety standards.
  

Staff Supervision and Leadership:

• Recruit, train, schedule, and supervise staff members.
• Motivate and manage teams to deliver exceptional guest experiences.
• Conduct performance evaluations and implement staff development plans.

Guest Services and Satisfaction:

• Ensure a seamless and high-quality guest experience from check-in to check-out.
• Handle guest complaints and feedback promptly and professionally, aiming to exceed expectations.
• Develop and implement initiatives to improve guest satisfaction scores.

Financial and Revenue Management:

• Assist in managing the hotel’s budget, monitor expenses, and ensure profitability.
• Collaborate with sales and marketing teams to drive occupancy and revenue.
• Monitor room rates, occupancy, and financial performance, suggesting strategies to maximize RevPAR and ADR.
  

Compliance and Safety:

• Ensure the hotel complies with local regulations, including health, safety, and licensing requirements.
• Develop and implement standard operating procedures (SOPs) for safety and emergency situations.
• Conduct regular training sessions for staff on safety protocols.
  

Reporting and Communication:

• Prepare and present operational reports, including occupancy rates, revenue, and expenses, to the General Manager or owner.
• Maintain effective communication across departments to ensure alignment and smooth operations.
  

Job Requirement

Skills and Qualifications:

• Proven experience in hotel management or a related field, preferably in a boutique or mid-sized property.
• Strong leadership and team management skills.
• Exceptional customer service and communication abilities.
• Knowledge of hotel management software (e.g., OPERA, PMS, etc.).
• Familiarity with budgeting, financial planning, and performance metrics (ADR, RevPAR, GOP).
• Ability to multitask, prioritize, and work under pressure.