Job Summary:

Implement sales and marketing plan to meet the established quality objectives of the team. Study markets,

identifies potential customers, reviews competitors' initiatives and achieve competitive advantages. Contribute

and drive to the development of new market/ new product development strategy, improving the sales

performance and productivity through the provision of effective and efficient methods and strategies.

Job Description:

1. Planning & Monitoring

- Objectives/Target: Set short and long-term objectives/ target of the team, develop and implement sales

and marketing plan including budget plan to achieve target.

- Team/ Operation: Supervise day to day tasks and activities of team member monitor their

performance, operational planning process, financial/budget execution to achieve high-performance.

- Training: Provide initial training programs for new personnel and provides ongoing training for all sales

personnel and representatives, equipping them with the knowledge and tools to effectively promote and

sell the products.

- Review& Measurement: Monthly review and measure objective/ target achievement including

market/ product information (market size, market coverage, market share, market trend, market

demand, competitor analysis, etc)

- Inventory: Monitor inventory levels, near expiry items, forecast demand, and coordinate with the

procurement team to ensure optimal stock availability.

2. Sales & Marketing Activities

- Sales & Promotion: Prepare and execute daily visit plan/ join call plan to all Government and Private

Hospitals/Clinics, GP and Laboratories, promote products and discuss customers/end-user’

requirements, needs and feedback.

- Marketing Activities: Plan and organize marketing activities including product presentation,

workshops, conferences, exhibition, educational events, webinar programs, etc.,

- Digital Marketing: Design and develop all aspects of digital marketing including marketing database,

email, advertising via social media and web page.

- Quotations & Contract: Prepare and review sales quotations, proposals, and contracts for customers/

Dealers.

- Tender/ Project: Conduct research, study specification, discuss with KOL and prepare for Tender/

project requirement and lead tender/ project process for positive outcome.

- Research and Survey: Conduct market research, market demand, market size, market share and

competitors’ information, etc., identifying new business opportunities.

3. Customer Relationship

- Relationship: Regularly visit and meet with KOL of healthcare professionals, maintain strong

relationships all related interested parties.

- Customer Service: Promptly response to customers feedbacks, understand customer needs and

recommend appropriate solutions.

- Customer Complaint: Handle customer compliant, collect and investigate accurate information and

perform as per compliant handling procedure.

- Customer Satisfaction: Make sure customers are satisfy with our products and service, collect survey

and review feedback, and act improvement actions and corrective actions as per survey feedback.

4. ESP Communication

- Supplier: Communicate with suppliers for marketing activities, support requirement, price negotiation,

terms and conditions, ensuring competitive and profitable product offerings.

- International Events: Attend international and local trade exhibitions, conferences, webinar, and

meetings.

- PMS: Collaborate with respective customers and internal teams in concern with post market

activities/events such as product complaints/ recall/ FSCA/AER and pharmacovigilance, and take

necessary actions.

5. Reporting

- Record: Maintain accurate and up-to-date customer records, including contact information, and market

information and analysis.

- Analysis Report: Prepare and submit market analysis report including market requirement, market

behavior, market demand, market size, competitor information, product information and submit to

Manager/ Director and share to relevant department.

Job Report: Prepare and Submits Monthly report regarding sales and marketing activities, target achievement,

and customers’ feedback including plan to do to Manager/ Director

Job Requirement

- Excellent organizational and project management skills

- Strong understanding of medical equipment products, features, and applications.

- Ability to analyze market data identifies trends, and market data-driven decisions

- Strong communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional

teams and external stakeholders.

- Attention to detail and ability to manage multiple tasks and priorities simultaneously.

- Proficient in using MS Office Suite and other relevant software applications.

- Willingness to travel occasionally for meetings, training, and customer visits flexibility and adaptability

to juggle a range of different tasks and to work extra hours to meet deadlines

- Discretion and an understanding of confidentiality issues.

Qualifications

• MBBS, B. Pharm, Med Tech, BDS

Experience

- Previous experience in product management, preferably within the medical equipment or healthcare

industry.