Position - Sales & Customer Service (M/F - 1 Post)

Salary - Up to 1,000,000 MMK + Ph Allowance, Ferry Provided

Business - Manufacturing

Working Days & Hours - Monday to Friday (Sat Half) (8:00 AM ~ 4:30 PM)

Location - Hlaing Thar Yar Township

Job Description: 

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines

Job Requirement

• Customer orientation and ability to adapt/respond to different types of characters
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Familiarity with Excel and Microsoft Office 
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• English or Chinese 
• Customer Service Skills 
• Listening Skills
• Ability to Work Under Pressure